Return & Exchange

30 Days Easy Return/Exchange

At halloye, we're committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and quality is guaranteed.

Our return policy lasts 30 days from the day you received your order. If 30 days have gone by, unfortunately, we can't offer you a refund or FREE exchange.


If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


Returns Condition
1. Last 30 days from the day you received your order.
2. Items must be unused, undamaged, and in original packaging with all the original labels, ensure that all articles in the package are intact!
3. Please contact our Customer service at to get the return address.


Return Progress
1. Please contact our customer service at support:
2. Our customer service will contact you in 24 hours after the return/exchange request is approved.
3. Refund or exchange will be issued in one week after we receive your returned package. A confirmation email of refund or exchange will be sent to your email box.


We will sort out any issues with faulty items straight away and get back to you asap. If something doesn't meet your expectations, we're committed to doing our best to find a solution. For questions, contact us: